Delivery & Returns


Delivery within the UAE

We offer free delivery on orders over 200 AED.

Otherwise, it's just 20 AED within the UAE.

Orders will be dispatched within 24 hours via Fetchr who will contact you for a delivery time. Please note that delivery to remote areas may take longer.

All orders are Cash On Delivery so please ensure you have payment ready for the courier.

Returns

Earrings cannot be returned for hygiene reasons. All other items can be returned within 7 days of receipt, and will be refunded as soon as the item has been returned to us. To be eligible for a refund, items must be unworn and in their original packaging.

If you would like to return an item, just drop us an email and we'll guide you through the process.

Delivery fees will not be refunded, and the cost of the return and cash return will be incurred by the customer.

International Orders

Please contact us for international orders and payments. We do not offer Cash On Delivery for orders outside of the UAE. 

We ship internationally for a flat fee of 40 AED ($10). Please note that while we will do what we can to avoid it, taxes and duties may be incurred by your country's boarders. These costs are not the responsibility of UKIYO.

Delivery fees will not be refunded, and the cost of the return will be incurred by the customer.

For any questions about delivery or returns please email us at: customercare@ukiyoshop.com